5 Common Startup Mistakes

Adam Baldwin is an investment manager at early-stage startup investor Horatio Investments

Whilst no one likes to see a startup fail, the lessons learnt from failure can be invaluable. They say that “good people learn from their mistakes but outstanding people learn from other people’s mistakes”, and so here are the five common startup mistakes and the lessons that every would-be entrepreneur should  learn from:

  • Flying solo

Advice and mentorship is crucial to entrepreneurs. One of the biggest mistakes that an entrepreneur can make is assuming that their business should be a solo effort. The right mentor can accelerate a startup’s growth by providing contacts, help with the business plan, long-term strategy formulation and acting as an experienced resource.

  • Failing to adapt

Build, test, iterate, reiterate, pivot. You know the rest. Frequently the first product that a startup brings to market won’t meet market needs. Every startup ever created has changed direction at some point- it’s impossible to accurately predict every single step that needs to be taken.

  • Not hiring the right staff

Ideas themselves aren’t worth much- it’s the people behind them that matter most. So if you’ve got people onboard who don’t share the same vision- change them. To build an ‘A-grade’ business you need to surround yourself with ‘A-grade’ players.

  • Losing interest in the product

Maybe you’ve seen a better product, or (more likely) because the revenue model is taking longer than you originally predicted. Either way, this is NOT a good sign. A sense of resilience is one of the key aspects of success. A pivot is needed drastically to turn the idea into something you want. Rarely (if ever) do financial forecasts for startups work; pushing through the negativity can make the difference between success and failure. Stick with it!

  • Poorly defined ‘results’

Performance metrics should always extend beyond short-term revenue. Too frequently do startup entrepreneurs focus upon instant short-term results rather than building a business. Focus on building a sustainable business model, not a ‘get-rich-quick’ scheme.

If you want your startup to succeed, a good product and ambition isn’t always enough. Crisp execution, rather than a clever idea, is vital to the success of a startup. Starting a successful business is never easy, but with the right attitude and the right approach then it’s perfectly possible. When you do make mistakes- learn from them. They’re nothing wrong with experiencing failure so long as you learn from it.

Adam Baldwin is an investment manager at early-stage startup investor Horatio Investments

www.horatioinvestments.com

@AdamNSGBaldwin

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Why Dyslexics can make great Entrepreneurs

What are the prerequisites for entrepreneurial success. A good product, a good team, business acumen and a bit of luck, Right? But what about learning difficulties?

Rarely do people associate learning difficulties with entrepreneurial success, however recent academic research has shown there to be a positive correlation between the two. Approximately 20% of successful entrepreneurs are dyslexic, despite representing only 10% of the general public.

Successful dyslexics include Steve Jobs, Bill Gates, Mark Zuckerberg, Richard Branson, Lord Sugar, Carlos Slim, Steven Spielberg, James Dyson- the list goes on.

So why is there such a strong correlation between dyslexia and entrepreneurial success?

Education

Our theory centres upon the formative years of dyslexics. Since many dyslexics struggle whilst navigating through school they are often forced to develop a very specific skill set (principally tenacity, the ability to delegate, long-term vision and strong communication skills). This compensatory skill set is precisely the kind of skills that are essential in venture creation. To the entrepreneur running what is essentially an evolving growth vehicle then the importance of these area cannot be underestimated.

It is for this reason that dyslexics often enter their adult life equipped with a different skillset to that of the average non-dyslexic. Textbooks and exams are often forfeited in favour of communication, determination and the ability to conceive long-term strategy. Early school-leavers such as Richard Branson (dyslexic) and Lord Sugar (dyslexic) are oft-cited examples of this. Whilst in academia or at the bottom of a large corporation these skills may be undervalued, to a startup venture such skills are indispensable.

As a result, we believe dyslexia to be one of the single biggest quantifiable predictors of a successful entrepreneur.

Adam Baldwin is an investment manager at early-stage startup investor Horatio Investments

@AdamNSGBaldwin

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Avoiding Mistakes When Raising Finance

One of the most common mistakes made by entrepreneurs when raising finance for a new venture is failing to identify how much money is going to be needed before the business is cash flow positive and therefore self sufficient.

This may sound like a very basic point but experience tells us that entrepreneurs time and again do not follow their own business plans. We understand that as soon as any plan is put into action the variables kick in and all things become fluid. The trick is to monitor and manage the situation.

How do we keep on track? A good entrepreneur will adapt their plan and work towards the ultimate goal of developing a successful business. A great entrepreneur will have anticipated many of the potential outcomes while stress testing their strategy and therefore be ahead of the game when unplanned for events occur.
The secret is in the detail, truly understanding your business and all the costs involved will help you plan your success. Most business plans take into account salaries, rent, rates, etc and make an educated guess at what sales will be achieved. The real trick is to identify all/most of the potential costs your business will incur and then calculate what you think you will actual spend on each item sounds simple but too many business plans simply follow a set template where item one on the template is postage and a figure is plucked out of the air without any thought about how many letters are likely to be posted and how much an envelope or stamp costs. Making sure every potential cost is investigated thoroughly, understood and checked makes a plan meaningful. Simply populating a spreadsheet is not a plan it is an exercise for business school.

Knowing what you are going to spend your money on when you receive an investment is paramount; believe it or not some start ups haven’t planned what will happen once they have secured funding. Know when you need the money, many investors will be happy to commit to an investment of x but will be more comfortable scheduling it in tranches as required rather than in a single lump sum.

The next step is to look hard at your revenue figures. What basis have you made your forecast on:

  • A best guess based on your experience?
  • Have you undertaken a straw poll of the market and extrapolated your results?#
  • Have you investigated the market size and estimated your potential market share?
  • Have you identified a number of key routes to market establishing relationships with these businesses estimating potential numbers based on a mutual understanding of the market?

Whatever method you have chosen the next step is to stress test your numbers, this is basically the what if game. What if my sales are only 50% of my forecast and my costs are 120% how will this affect my cash flow? Experience tells us that costs seem to be underestimated and revenues overestimated with monotonous regularity.

When a prospective investor asks how you came to your sales forecast what do you think demonstrates a stronger strategy:

  • “This is a £50,000,000 market and we only need 2% of it to break even”
  • “We think we will be able to sell £20,000 worth a month”
  • “My friends Bill and Lyne said they would buy it and they are in our target market”
  • “This is a £50,000,000 market and we have 90% (by volume) of the stockists in the market agreeing to take our product. In addition they will support an initial discount period of three months by reducing their margin to match our discount.”

The first approach shows an understanding of the market size but demonstrates little evidence of how the market share will be achieved. The last approach shows a similar understanding of the market but also demonstrates how you intend to reach your potential clients. The other two approaches are unlikely to be persuasive to potential investors.

Make sure you have budgeted for any discount periods in your plan. This brings us to another important number, for each unit you produce what are the costs attributable to that unit. Being in a position where you fully understand how the costs are attributable to each unit of product or service you provide will enable you to be creative with your pricing if necessary. It may sound very basic but experience once again tells us that a significant number of new (and some old) businesses have little grasp of their unit costs.

Revenues are always going to be difficult to predict and stress testing them will help you understand the implications of shortfalls for your business. However the thing you have most control over are your costs. Avoiding unnecessary expenditure will ensure you keep the tightest grip on your expenses. The key here is about only spending money on things that will help your business maximise its chance of success. It does not mean delaying payments for goods or services you have already received; this does your business reputation no good and does not save money in the long run. Finally if at all possible do not delay vital expenditure which will help your business grow.

In summary:

  • Know your numbers, make sure you can explain them to any potential investor, not only what they represent but how you came to forecast them. Know what you are going to spend your money on and when.
  • Stress test your plan within parameters you feel comfortable with. Again you should be able to explain why you have chosen these parameters to any potential investors
  • Understand where your costs arise from and how they affect the unit price of your commodity.
  • Demonstrate your ability to differentiate between necessary and unnecessary expenditure. Even a luxury based business can control costs without damaging its image.
  • Know where your customers are going to come from and how you are going to attract them.

The above will not only make you a better prospect for a prospective investor but will make your plan more likely to succeed.

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Entrepreneurs Guide for Raising Capital

When establishing a new business venture, there are a hundred and one things to think about. What to call your venture, where you are going to operate from, how you are going to market your idea, business plans to write and rewrite and many other tasks and thoughts.

During this eventful phase you have to spend valuable time and mental energy persuading others of the value of your plan.

How should you present your plan to prospective investors?

Raising capital is a difficult process and requires you, the entrepreneur, to educate others of the merits of your plan, remember you have been working and reworking your idea for some time and understand why you believe your plan will work. [You need to be able to sell this concept to prospective investors].

So how do we present our ideas to new investors who have little or no understanding of how we arrived at this stage?

I believe you should tell prospective investors the story of how you came up with your idea, when, where and why did you have your eureka moment? Relate the development of the idea to your personal experiences, help your prospective investors understand why you absolutely believe your project will be a complete success.

This is a story that is personal to you and you should tell it as such, painting a picture  that demonstrates your passion for your idea.

There are key things you should ensure are told within your story:

  • What is it you are going to be providing as a product or service?
  • Who is likely to want your product or service and how big a group is this?
  • How will you identify and market effectively to this group?
  • Why will people want to buy this product or service?
  • Will you be able to monetise this demand in any meaningful way?
  • Where is your competition, even if this is a truly disruptive proposal you will be competing with something? [If you can’t find it you haven’t looked hard enough].
  • Why are you the right team/individual to deliver this project?

A good investor will want to know you have a complete understanding of the above prior to making any decision regarding investing.  Having a complete understanding of all the facts is imperative however demonstrating a thorough understanding of the overall market you are entering and an enthusiasm for your subject is just as important.

Most successful businesses are built by teams or individuals who have a genuine passion not just for business but for the sector they are involved in.

In order to raise capital you must be able to show prospective investors your thorough understanding and passion for the project you are presenting them. This will give you the most chance of persuading investors to part with their cash. It may even put you in the enviable position of being able to choose which investor you want to work with as you have a choice of investors offering funds.

Don’t forget the capital you raise will come with an investor firmly attached who you should feel comfortable working with. There are few investors who will provide funds and leave you completely to your own devices.

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Start-Up Loans for young entrepreneurs

An £82.5m Start-Up Loan Scheme for young people wanting to create a business has been launched by PM David Cameron.

This is an initiative that we support at Horatio Investments and we are pleased the announcements today also recognise the importance of the advice and mentoring which needs to accompany the finance to give these new businesses the greatest chance of success.

The new Start-Up Loan Scheme will be offering loans of around £2,500 to young people aged between 18-24 who have a viable business plan. It must be re-paid within 5 years, and interest will be set at the Retail Price Index (RPI) plus 3% .

These loans will be administrated by private sector companies and charities such as the Prince’s Trust who have experience in helping young people start businesses.

The scheme will be chaired by entrepreneur and former ‘Dragon’ James Caan, alongside other board members, Duncan Cheatle founder of The Supper Club and Julie Meyer, founder of Ariadne Capital.

Applicants will receive advice and guidance, with the most promising going on to receive formal mentoring and training, including help with developing their business plan.

Mr Cameron said he hopes the initiative could lead to 30,000 more start-ups and give a boost to economic growth.

“I want this to be the year where people can think ‘yes, I can do it’; that we can get as many viable businesses as possible off the ground, that people can have a go and that we see a whole new wave of entrepreneurs who start small but think big,” said Cameron.

Whilst the loans of around £2,500 on average are a great start we know that high growth businesses will often need more money and further mentoring and advice to realise their full potential.  We welcome applications from businesses who think they may benefit from the service, support and finance Horatio is able to offer.

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Entrepreneurial graduates wanted

For a real life ‘Dragon’s Den’ business

We are actively seeking entrepreneurial students/graduates who have:

 
• Already started a business and are now looking for funding and mentoring.
• A great idea but need funding and wider business support to kick-start their idea.
• Not yet had their own ‘eureka’ moment but would be great people to work with our high growth, early stage startups.

 

 
Significant funds

 
We have more than £20 million available to invest in exciting, high growth, early stage businesses across the UK. Horatio has a long-term commitment to the companies in which we invest – we are looking for growth but that doesn’t have to mean quick exits.
We recognise that young businesses don’t always need large amounts of cash straight away, therefore funding can initially be for small amounts just to kick start the business.
The money we invest is personal and provides us with a stake in the future success of your business, aligning our interests.
 

Pedigree

 
The team of entrepreneurs at Horatio has a great track record in business (including someone who set up their own very successful business prior to University) and is determined to use that experience to benefit new businesses.
We will provide great quality mentoring support and business advice and enable access to our own network of successful businesses and individuals.

Commitment

 
We are absolutely serious about our commitment to investing in early stage businesses. In the short period since we were established, we have built a portfolio of 13 businesses, ranging from a software company in Cardiff to a national juice business based in London which is already the fastest growing business in its sector.
Most recently we have made offers of investment, coaching and support to two businesses founded whilst the owners were at University.

Infrastructure


We have modern premises in Glastonbury with ample room to host a number of new businesses. These premises are able to provide a great working environment with access to high speed broadband, office facilities and quality mentoring. All of which is available at no cost to our new business partner companies.

What are you waiting for…? APPLY NOW!!

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Budget 2012 and business

The Budget today appears to have been largely leaked to the press over the last few days with much speculation regarding:

The removal/reduction of the 50p rate of tax, probably in April 2013

Above inflation increases in the Personal Allowance, by £630 to £8,105

Introduction of a mansion tax for properties bought for £2,000,000 or more, possibly 7%

Introduction of additional anti tax avoidance measures

Consideration of a regional pay policy for public workers

Using pension funds or sovereign wealth funds to finance UK infrastructure projects

The above all tinker at the edges and move what money is available around, but doesn’t really do anything to get the economy moving. Although George Osborne does appear to have a slightly smaller deficit than first thought however the common wisdom appears to be that this should be saved rather than spent.

What will really help the country get back to work will be increased bank lending. The Government are introducing the National Loan Guarantee Scheme. This scheme is designed to help small enterprises (with turnovers of up to £50,000,000) raise capital at subsidised rates through a group of UK banks. The scheme will work as follows:

The Government are making available £5bn (by underwriting through guarantees) to 5 banks, Barclays, RBS, Lloyds, Santander and the new lender Aldermore. The Government guarantee makes the rate at which these banks are able to borrow money on the wholesale markets more competitive.  Interestingly HSBC are not participating in this scheme as they are able to raise money cheaper than the other banks independently of this scheme.

The Banks will be required to provide loans at 1% below the market rates for 3-5 years, this equates to a £50,000,000 p.a. saving for businesses. It is expected that the £5bn will last for 6 months and a further £15bn will then be made available in £5bn tranches over the next 18 months. This could equate to a total saving for UK businesses of £1bn over 7 years.

In order to comply with EU regulations the banks will have to pay 0.3% of the value of the loans back to the treasury to cover the cost of the guarantees.

There is no plan to relax lending criteria for this scheme. However the trend in business at present appears to be to pay debt down. Figures from RBS show that businesses are only utilising 50% of available overdraft facilities.

From a positive perspective the publicity surrounding this initiative may increase businesses appetite for capital.

The budget will be remembered for the headline, reduction of higher rate tax and the increase in the personal allowances.

Wins for business are:

  • For the smallest businesses, those with turnovers of less than £77,000 will be the introduction of a new simplified tax regime
  • Reduction of corporation tax to 24%, moving to 22% by 2014
  • New tax breaks for video game companies, animation and high end television production companies.
  • The government considering introducing enterprise grants for young people
  • Funding for superfast broadband in the UK’s 10 largest cities

Overall the Government are not in a position to make grand gestures so this budget is making the best of the position. The good news is the UK seems to be ahead of the rest of Europe and some of the economic indicators are starting to look more positive. We are certainly not out of the woods yet but thing are not as bad as they were.

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Getting the right Angel Investor

Many successful entrepreneurs are interested in helping new entrepreneurs with their start ups. The angel investment market is growing in the UK and worldwide as investors look for alternatives to poor stock market and deposit returns. How do you find the right investor for your start-up?

While money is important when establishing a new venture, there are many other factors to consider when developing a relationship with any third party, and in particular when looking for an external investor.

The synergy between the venture and the investor can define whether or not the partnership concludes in a successful exit (Kaufman Foundation study 2011).  There are several factors to consider here:

  • What experience of your sector does the angel have?
  • What level of intellectual investment is the angel willing to make, in both the venture and the management team?
  • What contacts does the angel have which could be used to accelerate the growth of your venture?
  • Am I/are we willing to listen to the angel investor/s?

In order to give your new venture maximum potential for success the answer to the above should be a resounding yes; not only do you have to find a business angel with sufficient cash to make your venture possible, you need to find one who is able to add value to you and your venture.

For these reasons when you find a suitable angel investor you must be in a position to give yourself maximum potential of securing that angel investor.

What to consider

Knock on the right doors, investigate the type of investments an angel likes to make: retail, bioscience, manufacturing? It is unlikely an angel who predominantly makes investments in the retail space will be:

  • Highly knowledgeable about bioscience
  • Willing to invest in bioscience
  • Have significant contacts in bioscience

It is probable that this investor is not going to wish to invest in your idea or be able to add any value to your venture.

Understand the wider subject, you should be able to demonstrate a significant depth of knowledge in your sector. Know the latest developments, the significant players, and what is in the press.

Have an understandable idea which solves a real problem, even if this is a new product or service it should have a clearly defined market.

Have a clear plan which matches the strategy of your angel. If your research tells you your angel normally exits in 2-3 years a ten year exit plan is probably not going to work for them.

Be honest, tell them about any concerns you have, they will almost certainly spot them during any due diligence process. Once you have secured funding and you are executing your plan, tell the angel/s about any mistakes, this will build trust and cooperation within your relationship.

Now you have identified several potential investors how do you get their attention?

Angel Investors tend to be busy people, be persistent, and use email, phone or business events to introduce your idea to them. Have an elevator pitch prepared and rehearsed, your ability to deliver this will demonstrate a true understanding of your proposition. Don’t confuse persistence with stalking, know when to look for an alternative angel.

Tell the angel why you have chosen them as a preferred investor, their contacts, previous knowledge of your sector, and previous success in a similar venture. While money is important, an investor without relevant experience can kill a project.

Make sure you have a well constructed plan which bears up to scrutiny, include details of the idea, the market, your competitors, sensible sales forecast, your team, and an exit strategy.

Be prepared to listen, if you have chosen your investor wisely then take advantage of their experience and learn from them.

If you get to the stage of the angel investor making you an offer, be prepared to negotiate. 3 out of 5 deals which make it to offer will fail at this stage due to an inability to agree a deal (Mason and Harrison 2011). I am sure you will remember Levi Roots on dragons den, looking for funding for Reggae Reggae Sauce; he wanted to give up 20% of his business but had to negotiate to 40%. You may think he gave up too much but he received the investment he wanted and two investors with relevant experience which helped the venture succeed. We will never know if Levi would have been successful without Peter Jones and Richard Farley, however we do know Reggae Reggae Sauce is now a household name and Levi is a wealthy man.

Remember angel investors have the option to wait for the next deal to come along.

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Entrepreneurs start with the end in mind

Businessman in a raceHow often do we read about companies  Filing for IPO with large valuations and wonder at the wealth of the founders of such a business? How many of us realise the original entrepreneurs probably only own 5-20% of the business between them.

How can this happen?  The simple answer is funding rounds. New start-ups need capital, more often than not they must raise more and more capital as the business grows. Often family, friends and “fools” , the three f’s invest early stage  for a small share of the business, but as the business develops and the need for further capital is identified, this usually leads to a series of funding rounds to the market; seed funding, followed by angel funding, venture funding (this may be several rounds) and then possibly a mezzanine round close to an IPO or exit.

The one thing all these funding rounds have in common is they dilute existing shareholders. In addition, without careful forward planning, founding shareholders can lose control of the decision making process. One further exacerbating factor is often that in order to retain key employees a share incentive scheme needs to be established. This will require a meaningful portion of shares to be set aside for this purpose.

In the recent $8 billion US floatation of Zynga (the creators of Farmville -  one of the most played games on Facebook) Mark Pincus, the founder, created two new classes of shares in order to protect himself and early investors. These share classes provided early investors with 10 voting rights per share and Mark with 70 votes per share, while new investors have just one vote per share. This allows Mark to remain in control of the company he founded just 4 years ago.

Mark Pincus was fortunate, in that Zynga was sufficiently attractive to the market that he was able to impose these conditions and still sell his stock. Many companies will not be in a position to impose such conditions and often the founders lose control of some or all executive decisions at an early stage.

Mark has sold shares worth just over $100 million dollars (in an $8 bn+ company) and retains less than16% of the company; the remaining shares were all diluted through funding rounds or provided as rewards for key employees. In this case the founder is still extremely wealthy and in control of his company.

How do start ups protect their shareholding, when they need capital to establish and grow their businesses? Unfortunately, if you need the money you are going to have to dilute your shareholding. To what degree is the key; there are some simple things entrepreneurs can do in order to retain the maximum shareholding:

Be frugal, don’t spend anything unless it is necessary. This may sound simple but when your business is not generating sufficient revenue to cover your costs you are potentially spending your shareholding with every pound you spend. Avoiding needless expenditure can help founders retain more of their companies. By deferring expenditure (without effecting growth) you may be able to use conventional funding methods at a later date.

Take good advice, retaining control is as much about understanding governance procedures and shareholder agreements as it is about understanding your marketplace. Don’t sign away control of your business because you did not understand the long term implications of any shareholder agreements. Quite often it is the unintended consequence of an early shareholder agreement that causes problems with future rounds.

Consider other forms of capital, once the business is established it may be possible to use more conventional methods of funding, such as bank loans or asset backed funding.

Raising capital is a difficult and frustrating process, consider what you want from your future business partners. Understand their motives for investing and make sure your expectations are aligned. An investor who is aligned to your goals for growth and ultimately exit will provide for a much smoother journey than one who is looking for the first opportunity for an exit to realise a quick profit. Not all investors are the same so choose carefully.

It is not possible to raise equity investment without diluting your shareholding, however by understanding how much you need in order to realise your start ups full potential then you can take steps to retain the maximum possible. Also understanding the number of rounds you will have to undertake may help you retain control of your business to IPO.

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2012 The Year of the Entrepreneur and the Mentor

The Government is definitely pushing the entrepreneurial agenda at the moment, there are initiatives aplenty and David Cameron has even hosted an angel investors event at No 10.

With the banks seemingly incapable of lending to new start ups, the Government is looking to the world of angel investment to fill the funding gap. 2012 sees the introduction of the Seed Enterprise Investment Scheme, offering further incentives for individuals investing in businesses which have been established for no longer than two years.

For investors these rules are extremely generous; for investments of up to £100,000 there is 50% tax relief available and the potential exemption of 28% capital gains tax, meaning the investor could limit their liability to 22% of any invested money. For those investors who remain invested for a minimum of three years any further capital gains are also exempt, for example on sale of shares in the business.

These measures should strengthen the already increasing popularity of angel investing. The British Business Angels Association believes £800 million is invested by UK Angel investors annually.

David Cameron stated the real value of angel investing is the mentoring that the investor can offer the new business. This belief is also supported by the “Get Mentoring” initiative supported by, amongst others, the Forum of Private Business and the National Enterprise Network. This initiative encourages established business people to offer their expertise and guidance to new business start-ups and entrepreneurs.

The initiative not only recruits the mentors but also offers training to help them develop their mentoring skills, through a national series of workshops. There are already 3,000 business people registered with Get Mentoring, 2,000 of which have been through these workshops . Entrepreneurs and start-ups looking for mentoring can find a mentor at www.mentorsme.co.uk .

Budding entrepreneurs should be very encouraged; there is a whole community of business people out there willing and wanting to help the next generation succeed. The Government is providing real incentives for investors to invest in new businesses start ups
Perhaps David Cameron is right, 2012 may be the year of the entrepreneur.

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